Terms & Conditions

Terms & Conditions

Online Terms & Conditions of Silver Dove Memoruial Jewellery

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders. These terms relate to sales over the Internet and by telephone for the web site www.lookswellgiftsandhomeinteriors.co.uk. Separate terms and conditions apply to purchases made by any other methods with our company. The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

We advise that you should not proceed with your purchase until you have read and agreed to these terms and conditions.


You must pay by credit, charge, bank transfer or debit card  or paypal at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

* Payment will be taken in full at the time of the order.

* The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details or you have paid by bank transfer, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and upon completion of the above steps we have dispatched your order to you.

* We are entitled to refuse any order placed by you.

* All credit and debit card payments are made through a secure ePayment system. No financial information is kept or stored with our company. If you purchase multiple products on different days you will have to go through the payment process again.

Returns, Refunds and Your Right to Cancel

* Under the distance sellers act you have the statutory right to return any products you have purchased within fourteen(14) working days after delivery for any reason. Products must be kept in the same condition as when purchased and in the same packaging in which they were delivered, see below for further details. P:ersonalised items and bespojke items encapsulating ashes, hair or breastmilk can not be retgurned unless faulty. These items are guaranteed for 121 months from purchase. This does not incklude damage from misuse or wear and tear.

* In order to return a product please contact us in writing or other durable medium (including email) within 14 working days after delivery. You will then be entitled to a refund or exchange from us which will be paid within thirty (30) days of your notice of cancellation. Items must be kept in the condition in which they were purchased and in original packaging.  Items requiring assembly must not be assembled in any way or will not be accepted back. We reserve the right to refuse a refund if any item is deemed to be non re-sellable. Original delivery charges are not refundable.

* After the fourteen (14) working day return period has elapsed we will not accept returns on any items.

* Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

* If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 7 days of the date you receive them, or as soon as possible thereafter by emailing us. Any defects or damages must be reported to us within 7 days and we must be emailed images/photos and a completed damage form within the 7 working days and before any return, refund or replacement is carried out. Please keep the products purchased in the same condition that they were received and retain the original packaging in the condition it was provided. We reserve the right to refuse return of items should the original packaging not be available to allow the safe return via our carriers.  If we receive the goods back with us and they are damaged due to them not being repackaged sufficiently in their original packaging we will charge you for the reduction in value.  Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase.

* We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.

* We will not accept any returns (including damaged items) on self-assembly items which have been assembled - please fully check your item prior to assembly.

* We will not be liable for any damage or loss caused by the 3rd party carriers within your property.

* Items must, where possible , be returned in their original packaging.

* The item/s must be unused and you must take reasonable care of the goods whilst in your possession.

* You must ensure the items are wrapped and ready for collection prior to the vehicle arriving.

* Refunds will be processed after the items have been inspected and can take up to 30 days. 

Privacy Protection

Silver Dove Memorial Jewellery take information about you in order to respond to your queries and tailor our support to suit your needs.  We do not provide this information to any third party companies or share it with affiliates.  For more details please read our privacy policy page.

 Applicable Law

* We control and operate the web site from our offices within England. Accordingly the laws of England and Wales govern claims relating to, including the use of, this website and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England and Wales will apply at all times.

Silver Dover Memorial Jewellery, Wesley Manse, Durham Road, Annfiled Plain, County Durham, DH9 7UG

 General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions apply to the use of this website and all transactions conducted on this site. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

These terms and conditions only cover the Lookswell website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Lookswell recommends that you print out and keep a copy of these terms and conditions for future reference. Please read them carefully. If you have any questions or comments with regard to these terms and conditions please contact us. They do not affect your statutory rights.


Suilver Dove Memorial Jewellery  own the copyright, trademarks and other intellectual property rights in all material and content on this website with the exception of the products that we sell whose copyright remains with that relevant supplier.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Lookswell  website, we make no warranties, whether express or implied, in relation to its accuracy. We will however, do our best to correct any errors and omissions as quickly as practicable after being notified of them.We make no warranty that the Lookswell Gifts & Home Accessories website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website.

All information on this website will be in English.


Silver Dove Memorial Jewellery  assumes no liability for the contents of any other web sites to which our web site has links and shall not be held responsible for any loss or damage caused or alleged to have been caused by use of or reliance on any content, goods or services available on such hyper linked sites. Silver Dove Memorial Jewellery may not have control of such web sites. The inclusions of any hyperlinks to such other web sites does not mean that Silver Dove Memorial Jewellery endorses the material on such web sites or has any association with the owner thereof.