International Orders (outside of UK)
Ordering from outside the UK
We are delighted to now offer international shipping to a limited number of countries outside the UK, allowing more families to have a special piece of memorial jewellery created in loving memory of someone precious.
To help make the ordering process as smooth and straightforward as possible, please take a moment to read the following information before placing your order.
Ashes Packs & Ring Sizers
Unfortunately, we are unable to send our complimentary ashes collection packs or ring sizers to international customers, as the additional postage costs and delivery times would significantly extend the ordering process.
However, it's still very easy to arrange everything yourself.
Finding Your Correct Ring Size
If you're ordering a ring, inexpensive plastic ring sizers can be purchased from retailers such as Amazon or eBay.
Please ensure that:
- Your chosen size passes comfortably over your knuckle without being too loose.
- The ring will sit comfortably and securely on your finger.
- You consider the width of your chosen ring, as wider bands can sometimes require a slightly larger size.
If your ring size is provided in a sizing system other than UK measurements, please let us know and we can help convert it.
Important: Please take extra care when checking your size, as we are unable to resize or alter rings ordered in an incorrect size.
Once you've confirmed your ring size, simply let us know, along with your order number.
Sending Your Loved One's Ashes
Only a very small amount of ashes is required to create your memorial jewellery.
A maximum of one teaspoon is more than enough. Please do not send a larger quantity than necessary.
For safe packaging, we recommend:
- Placing the ashes into a small, securely sealed zip-lock bag or suitable small secure packet.
- Double-bagging if necessary to prevent any accidental leakage.
- Wrapping the sealed bag securely in tissue, paper or additional protective packaging.
- Placing everything inside a strong, secure outer envelope or parcel.
Please include a note inside your parcel with your full name, order number and return address, so we can easily identify your order when it arrives.
Your name and address should also be clearly displayed on the outside of the parcel for postal and customs purposes.
Posting Your Ashes to Us
We strongly recommend using a tracked international postal service for additional peace of mind.
Before posting, please check that your chosen postal provider and the relevant customs authorities permit the international shipment of cremated remains, and follow any packaging or documentation requirements.
Once your parcel is on its way, please email us with:
- Your order number
- The tracking information
- The estimated delivery date, if available
We will personally let you know as soon as your loved one's ashes have arrived safely with us.
Creating & Returning Your Jewellery
Once we have received everything required for your order, your memorial jewellery will be lovingly handmade here in Durham, England.
When your piece is complete, we will contact you and send photographs of your finished jewellery before arranging its return journey to you.
Your completed order will then be carefully packaged and dispatched using a tracked international delivery service.
We'll provide your tracking information so you can follow its journey safely home.
A Little Reassurance
We understand how precious and irreplaceable your loved one's ashes are, particularly when sending them from overseas.
Please be assured that every order is treated with the utmost care, dignity and respect throughout the entire process.
If you have any questions before ordering or need guidance at any stage, please don't hesitate to get in touch. We're always happy to help.
Silver Dove Memorial Jewellery
Lovingly handmade in Durham, England.